1. Introduction
TechLadder AI (“TechLadder.ai”, “we”, “our”, “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, process, and safeguard information when you access our website and use our AI-powered voice automation services.
2. Information We Collect
We may collect business contact information (such as email address and phone number), voice recordings, transcripts, call metadata, usage data, analytics data, and technical information such as IP address and browser details.
3. Voice & Call Data
When customers deploy AI agents, we may process voice recordings, transcripts, timestamps, sentiment data, and interaction logs. We act as a Data Processor on behalf of enterprise customers who are the Data Fiduciaries.
4. Purpose of Processing
We process data to operate voice AI systems, provide analytics, maintain system reliability, enhance performance, comply with legal requirements, and support enterprise customers.
5. Legal Basis (DPDP Act 2023)
In accordance with the Digital Personal Data Protection Act, 2023, customers deploying our platform act as Data Fiduciaries. TechLadder AI processes data only under lawful instructions and contractual agreements.
6. Data Security
We implement enterprise-grade safeguards including encryption in transit and at rest, access controls, monitoring systems, and infrastructure security controls aligned with industry standards.
7. Data Sharing
We may engage trusted infrastructure providers, telephony partners, and analytics services under strict confidentiality obligations. We do not sell personal data.
8. Data Retention
Data retention is configurable by customers. Upon termination of services, data will be deleted or returned as contractually agreed.
9. Your Rights
Depending on jurisdiction, individuals may have rights to access, correct, or delete personal data. Requests may be directed to contact@techladder.ai.
10. Changes to Policy
We may update this Privacy Policy from time to time. Updates will be reflected with a revised effective date.
11. Contact
For questions, contact: contact@techladder.ai